If the subsystem splash screen does not appear an MBR reset is required.Once they have done so, please navigate to Program Files -> Shield and collect and submit these four log files to our support team: 128.dat, shield.dat, subconsole.log, setup.log. This should allow the user to load into Windows. RollBack Rx will automatically launch into its DOS debug mode. If it does, check to see how far along the progress bar it makes and then freezes.
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